If you have to spend a large amount of time trying to help a customer only to find it has to go to another department, should you cold transfer the call and let them re-explain the situation or warm transfer and tell the other department what you've found thus far before connecting the customer?

When calling a company you should:

If your phone rings in the middle of a meeting you should:

When using a headset you should:

When you answer the phone your voice should be:

When you need to transfer a call to another person, you should:

Why is it always good to particularize your intention behind the call?

In the event that you reach a secretary when making a business call (instead of the voice mail of the person you are calling) how should you address the receiver?

During the course of your work, you answer a telephone call from an angry customer who has a lot to say. How should you deal with the situation?

Which of the following is the most polite and most sensible way of handling your cell phone, when at a public performance?

If your business call to someone is unexpected, what should you do?