After the completion of a process improvement, what two actions are required? A: The operating manual must be revised B: The operating documentation must be updated C: Management should be trained on the new changes D: The documentation users should be trained on the changes

Quality Function Deployment (QFD) is what kind of a tool?

The expected (theoretical) value for a cell in a contingency table is calculated by which formula:

A chart that contains defect types on the X axis, customers on the Y axis, and numbers of defects at the corresponding column and row intersections is called:

When the Upper Specification Limit (USL) and Lower Specification Limit (LSL) for a Six Sigma Process are plotted on a Normal Distribution, they are located at:

There is a 50% chance that a bike will be produced with a defect. This probability is called the:

When implementing Statistical Process Control which of the following would be considered undesirable?

Callaway makes golf clubs. Which of the following is not considered one of Callaways internal customers?

What does the total area beneath a normal curve equate to?

Excessive conflict within a work team: A: Has a positive effect on creating alternate solutions B: Most often results in lose-lose situations C: Has a negative effect on team members and should be avoided

The proportion of units that go through a process for the first time without defect is called: