Quality Function Deployment (QFD) is what kind of a tool?

The expected (theoretical) value for a cell in a contingency table is calculated by which formula:

A chart that contains defect types on the X axis, customers on the Y axis, and numbers of defects at the corresponding column and row intersections is called:

When the Upper Specification Limit (USL) and Lower Specification Limit (LSL) for a Six Sigma Process are plotted on a Normal Distribution, they are located at:

There is a 50% chance that a bike will be produced with a defect. This probability is called the:

What information does Cp convey?

Callaway makes golf clubs. Which of the following is not considered one of Callaways internal customers?

What does the total area beneath a normal curve equate to?

Excessive conflict within a work team: A: Has a positive effect on creating alternate solutions B: Most often results in lose-lose situations C: Has a negative effect on team members and should be avoided

The proportion of units that go through a process for the first time without defect is called:

TPM efforts attempt to minimize six big losses. Which of the following would NOT be included: