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Retail Banking Industry And Processes MCQs

How have banks changed in recent years to respond to customer needs and wants?

They have started offering fewer services

They have started interacting more with customers by requiring people to come into the bank

Banks have started providing investment and insurance services also to offer customers one stop shopping

They have started charging higher interest rates

Answer

Correct Answer: Banks have started providing investment and insurance services also to offer customers one stop shopping

Explanation:

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