______ is(are) the activity(ies) organizations perform in order to reach their business goals.

________ are powerful forms of social control that influence group and member behavior.

________ refers to anything that occurs as part of a daily business of which a record must be kept.

A hierarchy of authority is ____.

A lean-systems method of asking questions about a process is the __________ approach.

A message has high skim value when it __________.

Which one describes the term 'time-based management'?

Reducing the number of levels within an organization's hierarchy known as?

Which statement is true?

Which one is an 'output'-related measure?

A 'balanced ..... ' is a tool for evaluating organisational performance across the full range of factors.