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Total Quality Management MCQ

1. The total quality management (tqm) philosophy involves all employees in ________.

Customer relationship management

Continuous product quality improvement

Market positioning

Creating sustainability

Increasing the lifetime value of customers

Answer

Correct Answer: Continuous product quality improvement

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2. Along with customer health, what is important to the FDA?

Quality

Compliance

Effectiveness

Safety

Answer

Correct Answer: Safety

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3. Whose guidelines are food and beverage manufacturers required to follow?

USDA

ASEAN

FDA

ADA

Answer

Correct Answer: FDA

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4. How many people are in a group if they represent the customer base?

Five

Fifteen

Ten

Twenty

Answer

Correct Answer: Ten

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5. How many people can make up a group?

More than twenty

Up to ten

Eleven to twenty

Answer

Correct Answer: Up to ten

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6. A process diagram shows what?

Steps in a line

Steps in boxes

Process control diagrams

Steps in rectangles

Steps in a circle

Answer

Correct Answer: Steps in boxes

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7. What is the first pass yield?

The ratio of products that pass inspection to total products produced

The number of defective products produced

The efficiency of the manufacturing process

The yield of a crop after it has been harvested

The percentage of crops that are damaged by pests

Answer

Correct Answer: The ratio of products that pass inspection to total products produced

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8. What is the first in, first out system used for?

Banking

Inventory management system

Salary system

Time management system

Office scheduling

Answer

Correct Answer: Inventory management system

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9. What is the name of the FIFO inventory management system?

Queueing system

Last in, first out

Inverted FIFO

First in, first-out

Answer

Correct Answer: First in, first-out

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10. What are lines that feed into the main assembly area called?

Fittings

Feeder lines

Nozzles

Tubes

Answer

Correct Answer: Feeder lines

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11. What are the feeder lines called?

Chicken production lines

Food processing plants

Distribution networks

Tributary assembly lines

Pig production lines

Answer

Correct Answer: Tributary assembly lines

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12. What is the process of mapping out potential product failures and their ramifications called?

Failure mode effects analysis

Failure analysis

Fault tree analysis

Failure mode and effects analysis

Answer

Correct Answer: Failure mode effects analysis

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13. What is the term for the costs incurred when a product or component is defective?

Defect cost

Cost of quality

Component failure cost

Failure cost

Negative cost

Answer

Correct Answer: Failure cost

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14. What type of defect originating outside of the manufacturer would be considered an external failure?

Any defect or nonconformance

A component with a manufacturing defect

A manufacturing defect

A design defect

Answer

Correct Answer: Any defect or nonconformance

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15. What is the purpose of an experiment?

To learn about a phenomenon

To find a way to avoid an outcome

To find a better outcome

To test a hypothesis

To find the cause of a phenomenon

Answer

Correct Answer: To find a better outcome

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16. A quality process that involves changing variables such as tools and conditions to find a better outcome is what?

Experimental design

Qualitative research

Controlled design

Controlled experiment

Statistical analysis

Answer

Correct Answer: Experimental design

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17. What is the purpose of error proofing?

Reducing the chances of human error

The process of creating an improved product design that prevents errors from being made in the first place

The process of proving that a product will function correctly regardless of errors

Ensuring that all data entered into a system is accurate and reliable

The practice of verifying that a piece of software meets all specification requirements

Answer

Correct Answer: The process of creating an improved product design that prevents errors from being made in the first place

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18. What is the process of creating an improved product design that prevents errors from being made in the first place?

Error proofing

Prototyping

Prioritizing features

Redesigning

Answer

Correct Answer: Error proofing

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19. What's the purpose of a system that identifies defective products or components?

Error correction

Fault detection

Error detection

Answer

Correct Answer: Error detection

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20. What type of quality management system is eQMS?

Paper-based

Define quality management system

Balanced scorecard

Any software-based

Web-based

Answer

Correct Answer: Any software-based

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21. What is a type of quality management system based on software?

CMM

ISO 9001

EQMS

PMOS

CMMS

Answer

Correct Answer: EQMS

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22. What is the term for how often a piece of equipment can run?

Cycle

Frequency

Equipment availability

Answer

Correct Answer: Equipment availability

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23. What did an organization do to mitigate their environmental impact?

Environmental management system

Recycle

Manage waste

Use recycled materials

Reduce energy consumption

Answer

Correct Answer: Environmental management system

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24. What is EHS software used for?

Managing sustainability projects

Any software that helps companies measure their impact on the environment

Handling and reporting wastes

Managing inventory

Managing sustainability programs

Answer

Correct Answer: Any software that helps companies measure their impact on the environment

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25. EHS software helps companies measure their impact on the environment and track their progress towards meeting what goals?

Environmental compliance

Pollution prevention

Environmental impact

Corporate social responsibility

Sustainability

Answer

Correct Answer: Environmental impact

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26. What type of software do many companies use to train their employees?

Employee training management software

Online training

Software to manage employee attendance

Training management software

Answer

Correct Answer: Employee training management software

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27. What is eighty to twenty called?

Zip code

Pareto optimality

Pareto principle

Percentage

The balance of power

Answer

Correct Answer: Pareto principle

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28. What is a document control system used for?

Tracking the progress of a project

Creating, revising, approving, and retracting critical documents

Keeping track of changes to documents

Managing employee email and document usage

Managing large scale projects

Answer

Correct Answer: Creating, revising, approving, and retracting critical documents

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29. What is the general type of Document Control Software?

A software system that creates, revises, approves, and retracts critical documents

Any software system that assists the process of creating, revising, approving, and retracting critical documents

A software system used to create, revise, approve and retract critical documents

A system that helps in tracking and managing projects and tasks

A system used for managing documents within an enterprise

Answer

Correct Answer: Any software system that assists the process of creating, revising, approving, and retracting critical documents

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30. What does the process of creating, revising, approving and retracting critical documents involve?

Approval and Retraction of Documents

Managing a publishing house

Managing a research library

Revision of Documents

Document Control Software

Answer

Correct Answer: Document Control Software

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31. What is the process of creating, revising, approving, and retracting critical documents such as training materials or operating instructions related to the manufacturing environment?

Training and Development

Document Control

Document Production

Quality Assurance

Document Revision

Answer

Correct Answer: Document Control

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32. What does the term "diagnosis" mean?

Providing a definitive answer to a question

The official record of a person's medical history

The declaration by a doctor that a person has a specific illness or condition

The establishment of a medical diagnosis

The process of determining the root cause of a deficiency

Answer

Correct Answer: The process of determining the root cause of a deficiency

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33. What does deviation mean in statistical terms?

A difference from the norm

A departure from the mean

The size of a population that deviates significantly from the norm

The gap between a data point and the central tendency of a data set

The number of times a data point falls outside of the normal range

Answer

Correct Answer: The gap between a data point and the central tendency of a data set

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34. What is the name of the gap between a data point and the central tendency of a data set?

Range

Kurtosis

Standard deviation

Deviation

Skewness

Answer

Correct Answer: Deviation

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35. How can a product or machine be said to be dependable?

To meet or exceed customer expectations

When it consistently produces the results that were promised

To the point where it can be counted on not to fail

When it performs the function for which it was designed

To the full extent of its designed functionality

Answer

Correct Answer: To the full extent of its designed functionality

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36. A product or machine is what to the extent that it can be used to the full extent of its designed functionality at any random time?

Effective

Functional

Dependable

Durable

Ineffective

Answer

Correct Answer: Dependable

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37. A product or machine is dependable to the extent that it can be used to the full extent of its what?

Durability

Manufacturer's instructions

Designed functionality

Manufacturer's warranty

Functionality

Answer

Correct Answer: Designed functionality

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38. What are ranked by class and range from cosmetic to catastrophic?

Diseases

Illnesses

Injuries

Defects

Answer

Correct Answer: Defects

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39. What are defects ranked by?

Class and range from cosmetic (class four) to catastrophic (class one).

Severity and range from non-critical (class two) to fatal (class one).

The type and severity of the defect.

How often they occur.

Nature and effect of the defect.

Answer

Correct Answer: Class and range from cosmetic (class four) to catastrophic (class one).

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40. What does the Decision Matrix do?

Help teams compare methods for solving problems

Help teams choose a method for solving problems

Help teams choose a problem to solve

Help teams choose between different methods for solving problems

Help teams select the best method for solving problems

Answer

Correct Answer: Help teams choose a method for solving problems

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41. What is the name of a data visualization designed to help teams solve problems or optimize processes?

Gantt chart

Decision matrix

Heat map

Venn diagram

Orc diagram

Answer

Correct Answer: Decision matrix

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42. The physical charts and related software designed to collect data and display it in an interpretable context are called what?

Data visualization tools

Data collection and analysis tools

Statistical analysis tools

Data collection and interpretation tools

Answer

Correct Answer: Data collection and analysis tools

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43. What is the process of selecting data and methods for analytics?

Assessment of data quality

Evaluation of data analysis methods

Data interpretation

Data collection and analysis

Data analysis

Answer

Correct Answer: Data collection and analysis

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44. What is the process that selects data and methods for analytics?

Analysis and interpretation

Development and use of data

Collection and analysis

Data selection

Answer

Correct Answer: Collection and analysis

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45. What is the timeframe to complete a single cycle?

Cycle time and throughput

Cycle time - Wait time

Cycle time + Wait time

Cycle time and power

Cycle time

Answer

Correct Answer: Cycle time

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46. What is a cycle?

A path around a track

Any workflow designed to repeat—once an hour, once a day, once a week, or as needed

A complete set of steps that must be completed in order

A wheel with six spokes

A metal frame with four wheels that is ridden on roads

Answer

Correct Answer: Any workflow designed to repeat—once an hour, once a day, once a week, or as needed

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47. What does "Cycle" mean to the workflow designer?

A repeating workflow

A blueprint for a workflow

Any workflow designed to repeat

A workflow that is designed to move data between systems

Answer

Correct Answer: Any workflow designed to repeat

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48. When is CRM used?

To develop new marketing campaigns

To manage customer service

To gather intelligence about customers

To increase sales

To keep track of customer relationships

Answer

Correct Answer: To gather intelligence about customers

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49. What is a discipline that deals with gathering intelligence about customers?

Telemarketing

Customer relationship management

Marketing

Market research

Intelligence gathering

Answer

Correct Answer: Customer relationship management

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50. The CGMP regulations are enforced by the what?

National Institute for Health and Clinical Excellence

European Medicines Agency

Canada Food and Drug Administration

United States Food and Drug Administration

Answer

Correct Answer: United States Food and Drug Administration

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51. What is the acronym for good manufacturing practices?

GMP

SOP

CGMP

GMP-HACCP

Answer

Correct Answer: CGMP

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52. How many of the top 10 processes are considered critical?

Three out of five

Six out of ten

Any process

Half of the top 10

Answer

Correct Answer: Any process

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53. What type of analysis involves interviewing personnel that were involved in a critical event?

A retrospective analysis of event data

An advanced root cause analysis technique

A current crisis analysis technique

A retrospective examination of the event

A situational analysis of the event

Answer

Correct Answer: An advanced root cause analysis technique

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54. Who is involved in a critical event?

System

Management

Department

General public

Personnel

Answer

Correct Answer: Personnel

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55. What is the purpose of a CPG quality management system?

Promote and improve consumer packaged goods manufacturing quality

Identify and correct manufacturing defects

Generate reports that improve CPG manufacturing

Monitor and control the quality of products

Minimize waste and improve production efficiency

Answer

Correct Answer: Promote and improve consumer packaged goods manufacturing quality

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56. A quality management system designed specifically to promote and improve what?

Consumer packaged goods manufacturing quality

Auto manufacturing quality

Furniture quality

Aerospace quality

Answer

Correct Answer: Consumer packaged goods manufacturing quality

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57. What type of manufacturing is the CPG Quality Management system designed to improve?

Consumer packaged goods

Pharmaceuticals

Aerospace

Textiles

Answer

Correct Answer: Consumer packaged goods

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58. CPG are regularly used and replaced by whom?

Consumers

Manufacturers

Retailers

Answer

Correct Answer: Consumers

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59. What is another name for consumer packaged goods?

Grocery

Merchandise

Retail item

Retail

CPG

Answer

Correct Answer: CPG

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60. What is another name for a per unit chart?

A control chart variant evaluating process stability by averaging the number of quality events within a sample

A graphical presentation of process data that allows for more detailed analysis

A method for detecting trend and establishing control limits

A variation of the control chart which compares the actual process output to the target output

A graphical representation of process performance

Answer

Correct Answer: A control chart variant evaluating process stability by averaging the number of quality events within a sample

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61. How does a control chart variant evaluate process stability?

By averaging the number of quality events within a sample

By calculating the standard deviation of quality events

By plotting the cumulative percent of quality events that have occurred

By plotting the number of quality events against time

By plotting the average absolute deviation

Answer

Correct Answer: By averaging the number of quality events within a sample

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62. What does a count chart evaluate by counting?

Process efficiency

Process stability

Process capability

Answer

Correct Answer: Process stability

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63. What is the cost of poor quality?

More time spent on quality control

Poor quality can lead to loss of customer confidence

The cost—including fines, loss of revenue, and remediation

Poor quality leads to greater cost

Increased costs for customers, increased chance of errors

Answer

Correct Answer: The cost—including fines, loss of revenue, and remediation

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64. What does the acronym "COPQ" stand for?

Consumer organization for quality

Cost of poor quality

Committee on Physical Quality

Committee on Publication Ethics

Completely Orbiting Planet

Answer

Correct Answer: Cost of poor quality

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65. What is not to be confused with causation?

Causation

Correlation

Effectiveness of a policy

Effect

Cause and effect

Answer

Correct Answer: Correlation

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66. Correlation is not to be confused with what?

Causation

Effect

Probability

Relationship

Cause and effect

Answer

Correct Answer: Causation

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67. What does corrective action also mean?

The act of correcting someone

The act of repairing something

The act of mitigating a problem

The amount paid to someone as a retainer

Answer

Correct Answer: The act of mitigating a problem

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68. What is the act of repairing a process, a supplier, a product design or more?

Improvement

Creation

Corrective action

Maintenance

Answer

Correct Answer: Corrective action

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69. To what is balance added in corporate governance?

Political pressures

Conflicts of interest

Financial constraints

Board representation

Competing priorities

Answer

Correct Answer: Competing priorities

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70. What are the competing priorities in corporate governance?

Capital allocation, risk management, compliance

Quality, productivity, revenue, customer satisfaction

Compliance, environmental responsibility, social responsibility

Financial performance, governance, risk management

Political correctness, social responsibility, environmentalism

Answer

Correct Answer: Quality, productivity, revenue, customer satisfaction

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71. What is the name of the process that a manufacturing system is to be maintained?

Maintenance plan

Inspection schedule

Operation plan

Control plan

Answer

Correct Answer: Control plan

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72. A graph of what values over time shows a process becoming more or less stable?

Money, population, or energy

Productivity, defects, or other values

Time, temperature, or pressure

Population size, crime rates, or other events

Prices, weight, or other measurements

Answer

Correct Answer: Productivity, defects, or other values

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73. How is the continuous sampling plan different from a random sampling plan?

Sampling a population at fixed intervals

A sampling process in which a specific number of products are selected at random

A sampling process in which every product is inspected as it’s produced

Choosing products from a designated batch

A sampling process in which a sample is chosen from each population

Answer

Correct Answer: A sampling process in which every product is inspected as it’s produced

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74. What does the term "Continuous sampling plan" mean?

A sampling process in which every product is inspected as it’s produced.

A plan for collecting data at regular intervals.

A plan for collecting information over an extended period of time.

Sampling every item only once.

A sampling process in which a predetermined number of items are selected at random from a population.

Answer

Correct Answer: A sampling process in which every product is inspected as it’s produced.

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75. What process continues until a certain number of products pass inspection in a row?

Finished goods inspection

Sampling plan

Single sampling plan

Defective products are automatically replaced

Continuous sampling plan

Answer

Correct Answer: Continuous sampling plan

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76. What is the meaning of the term continuous improvement?

Continuous improvement is a philosophy that stresses continual improvement in quality

To provide a continuous improvement process

Continuous improvement is one of the seven principles of lean manufacturing

A quality management philosophy in which quality is not held static

To constantly make improvements to the quality of something

Answer

Correct Answer: A quality management philosophy in which quality is not held static

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77. What is a quality management philosophy that requires that each aspect of quality must show improvement as time goes on?

Continuous improvement

Defect detection

Zero defects

Defect prevention

Corrective action plan

Answer

Correct Answer: Continuous improvement

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78. How many stations in a batch?

Two

Three

One

Answer

Correct Answer: One

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79. What term is used to describe a manufacturing process where components are moved from one station to another in batches of one?

Continuous flow production

Flow-line production

Piece-rate production

Sequential flow production

Answer

Correct Answer: Continuous flow production

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80. What does an organization need to change in order to lower the risk of receiving a defective product?

The way products are designed

Improved quality control procedures

Quality assurance programs

Sampling and inspection procedures

Improved product design

Answer

Correct Answer: Sampling and inspection procedures

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81. What does an organization change by changing its sampling and inspection procedures?

Sample size

Sampling method

Consumer’s risk

Manufacturer’s quality

Worker’s productivity

Answer

Correct Answer: Consumer’s risk

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82. A customer receives a product that doesn't meet what?

Price

Quality

Specifications or function as designed

The company's warranty

Their expectations based on the product's name

Answer

Correct Answer: Specifications or function as designed

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83. What can prevent a system from increasing the amount of throughput or productivity?

Improperly implemented automation

Human Error

Poor system design

Poorly designed hardware

A bottleneck

Answer

Correct Answer: A bottleneck

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84. What prevents a system from increasing its productivity or throughput?

Resource

Time

Error

Constraint

Answer

Correct Answer: Constraint

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85. What is the act of assessing whether a product or service can pass inspection and meet its legal, contractual, and regulatory obligations?

Regulatory compliance

Conformity assessment

Quality assessment

Quality assurance

Compliance assessment

Answer

Correct Answer: Conformity assessment

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86. Conformity assessment is the act of assessing whether a product or service can pass what?

Quality Control

Standards

Certification

Inspection

Answer

Correct Answer: Inspection

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87. What is the process of a product or service that has passed inspection and met its legal, contractual, or regulatory obligations?

Certification

Discharge

Conformance

Termination

Compliance

Answer

Correct Answer: Conformance

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88. What kind of obligations does a product or service need to meet if they are in conformance?

Legal, contractual, or regulatory

Standards-based

Manufacturer's

Technical

Answer

Correct Answer: Legal, contractual, or regulatory

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89. What type of engineering is "Concurrent engineering"?

A type of engineering in which two or more products are designed at the same time and tested together

The use of various methods to improve and speed up the design process

The process of speeding up the design of a new product by developing multiple systems simultaneously

The process of designing a product so that it can be manufactured more quickly and economically

The practice of simultaneously working on two or more different engineering projects

Answer

Correct Answer: The process of speeding up the design of a new product by developing multiple systems simultaneously

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90. What is the process of speeding up the design of a product by developing multiple systems at once called?

Concurrent engineering

Parallel design

Rapid prototyping

Parallel engineering

Rapid product development

Answer

Correct Answer: Concurrent engineering

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91. What is another term for compliance?

Perform: Do something as expected or required

Compliance: The process of adhering to regulations, governance, standards, specifications, and more

Conformity: The degree to which something is in accordance with accepted norms or standards

Obey: Pay attention to the wishes of someone or something

Answer

Correct Answer: Compliance: The process of adhering to regulations, governance, standards, specifications, and more

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92. What does the term "Compliance" mean?

Achieving a desired output by following specific instructions

The act of being compliant

A computer program that helps organizations comply with regulations

Achieving conformity or agreement between groups or individuals

The process of adhering to regulations, governance, standards, specifications, and more

Answer

Correct Answer: The process of adhering to regulations, governance, standards, specifications, and more

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93. Compliance is the process of adhering to what?

Policies

Regulations, governance, standards, specifications, and more

Company policies, procedures, and guidelines

Company values

Procedures

Answer

Correct Answer: Regulations, governance, standards, specifications, and more

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94. What kind of complaints management software is designed to help the service desk collect and respond to customer complaints?

A software program

A software system

A software system for managing service requests

A software application

A system that collects and analyzes customer complaints

Answer

Correct Answer: A software system

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95. What are the main features of a complaints management system?

Monitor and track complaints

Collect and respond to customer complaints

Automatically send a reply to customers who have complaints

Help customers resolve complaints

Help customers resolve their complaints

Answer

Correct Answer: Collect and respond to customer complaints

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96. What is used by the service desk to help collect customer complaints?

Complaints management software

Telephone lines

Service desk ticketing system

Manual methods

Customer service call center

Answer

Correct Answer: Complaints management software

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97. What is the process of collecting internal or customer complaints?

Complaint tracking

Handling customer complaints

Investigating customer complaints

Answer

Correct Answer: Complaint tracking

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98. What are internal users?

Vendors

Employees

Customers

Answer

Correct Answer: Customers

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99. What type of system is required to handle complaints?

Complaint database

Complaint ticketing system

Complaint handling system

Complaint tracking system

Complaint reporting system

Answer

Correct Answer: Complaint handling system

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100. What can cause a process to vary?

The inputs

Variations in input

Variations in output

The process itself

Any inherent qualities

Answer

Correct Answer: Any inherent qualities

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101. What can cause an outcome to vary?

Any inherent qualities of a process

The variation of outputs

The nature of the outputs

The variation of inputs

The nature of the inputs

Answer

Correct Answer: Any inherent qualities of a process

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102. Any inherent qualities of a process that can cause the outcome to vary are known as what?

Inputs

Effects

Causes

Variables

Answer

Correct Answer: Causes

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103. What is a software-based quality-management system designed to be hosted in?

On-premises

A SaaS product

The public or private cloud

A manual process

Answer

Correct Answer: The public or private cloud

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Thermal Engineering MCQs | Topic-wise

MCQ on Basic Thermal Engineering	MCQ on Finite Element Method
MCQ on Introduction to Programming	MCQ on Robotics
MCQ on Total Quality Management	General Thermal Engineering MCQs

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Finite Element Method MCQs

Introduction to Programming MCQs

Robotics MCQs

Basic Thermal Engineering MCQs

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