CMDB MCQs (Chapterwise Multiple Choice Questions)

Which of these is not part of Capacity Management?

Tuning

Maintainability

Application sizing

Demand Management

Answer & Explanation

Correct Answer: Maintainability

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Which of the ITIL processes is responsible for ensuring the organisation is aware of new and changing technology?

Capacity Management

Change Management

Configuration Management

Financial Management for IT Services

Answer & Explanation

Correct Answer: Capacity Management

Note: This Question is unanswered, help us to find answer for this one

Which of the following is NOT a Problem Management responsibility?

Ownership of an incident throughout its lifecycle

Investigation & Diagnosis

Raising Requests for Change

Maintenance of a known error database

Answer & Explanation

Correct Answer: Ownership of an incident throughout its lifecycle

Note: This Question is unanswered, help us to find answer for this one

A Configuration Management Database (CMDB) can contain different Configuration Items (CIs). Which of the items below would NOT normally be regarded as a CI?

A user name

A video monitor

A procedure

A bought-in software package

Answer & Explanation

Correct Answer: A user name

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How does Problem Management support the Service Desk activities?

It resolves serious incidents for the Service Desk.

It studies all incidents resolved by the Service Desk.

It relieves the Service Desk by communicating the resolution directly to the user.

It makes information on a Known Error available to the Service Desk.

Answer & Explanation

Correct Answer: It makes information on a Known Error available to the Service Desk.

Note: This Question is unanswered, help us to find answer for this one

The Service Level Manager requires confirmation that the internal Service Desk can answer a certain percentage of calls within 10 seconds. In which document would the Service Desk’s agreement to this requirement be recorded?

Internal Specification Sheet

Operational Level Agreement

Service Level Agreement

An underpinning third party contract

Answer & Explanation

Correct Answer: Operational Level Agreement

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Items of information stored in the CMDB relating to a specific CI are known as?

Components

Features

Characteristics

Attributes

Answer & Explanation

Correct Answer: Attributes

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The data in the Configuration Management Database (CMDB) can only be modified after permission is granted to modify the infrastructure. Which process grants such permission?

Change Management

Configuration Management

Incident Management

Service Level Management

Answer & Explanation

Correct Answer: Incident Management

Note: This Question is unanswered, help us to find answer for this one

In which two service Management processes would you be most likely to use a risk analysis and management methodology?

Change & Cost Management

Availability Management & IT Service Continuity Management

Incident & Change Management

Service Level Management & IT Service Continuity Management

Answer & Explanation

Correct Answer: Availability Management & IT Service Continuity Management

Note: This Question is unanswered, help us to find answer for this one

Under an ITIL Change Management process, once a change has been built, who should undertake testing?

The change builder

The Change Manager

The Change Advisory Board

An independent tester

Answer & Explanation

Correct Answer: An independent tester

Note: This Question is unanswered, help us to find answer for this one

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