The ability to control or redirect disruptive impulses and moods - suspend judgment - and think before acting

The way a manager treats and involves employees

The ability to recognize and understand your moods - emotions - and drives as well as their effect on others

A system of moral principles

Judgment based on observable experience and uninfluenced by emotions or personal prejudices.

Specialists in a specific area of the business

The ability to control or redirect disruptive impulses and moods - suspend judgment - and think before acting

The ability to understand people's emotional makeup