General ISO 9001 MCQs

1. What does ISO stand for?

2. The ISO 9001 standard requires planning from top management. What shall be measurable and consistent with the quality policy?

3. The ISO 9001 standard requires an organization to handle nonconforming product how?

4. The implementation of a organization's ISO 9001 management system is influenced by:

5. The ISO 9001 standard requires the organization's quality manual to include:

6. What does product design and development validation of the ISO 9001 standard require?

7. Clause 4.2 of the ISO 9001 standard requires a organization's quality management system to include a:

8. The ISO 9001 standard requires an organization to establish a quality manual that includes:

9. The ISO 9001 standard requires an organization to establish processes to ensure that monitoring and measuring equipment is controlled. This includes:

10. The ISO 9001 standard requires top management of an organization to ensure the quality policy includes what?

11. An organization shall conduct internal audits when?

12. The ISO 9001 standard requires an organization to apply suitable methods for monitoring and measuring the quality management system processes and shall demonstrate the ability to achieve planned results. When planned results are not achieved, what should happen?

13. What does product design and development verification of the ISO 9001 standard require?

14. How does the ISO 9001 standard define an "outsourced process?"

15. The required documentation for the ISO 9001 standard can be:

16. How does an organization become ISO 9001 certified?

17. When nonconforming product is corrected, it shall be subject to what?

18. Why would an organization implement a quality management system that meets ISO 9001 standard requirements?

19. The ISO 9001 standard requires the output from the management review shall include any decisions and actions related to what?

20. The ISO 9001 standard requires the organization to provide training, where applicable, or take other actions to achieve the necessary what?

21. The ISO 9001 standard requires an organization to review its quality management system at planned intervals. Why?

22. Under 4.0, the ISO 9001 standard requires an organization to control required documents. One of these controls is:

23. ISO 9001 is considered compatible with what other ISO standard?

24. Who should the Management Representative be of an organization?

25. The ISO 9001 standard requires a organization to ensure its personnel are aware of what?

26. The ISO 9001 standard requires an organization to determine requirements specified by the customer to include requirements for what?

27. Audits are a vital part of ISO 9001's management system approach as they enable the organization to:

28. The ISO 9001 standard requires an organization to take action to eliminate the causes of nonconformities in order to what?

29. The ISO 9001 standard promotes the adoption of a process approach because:

30. The ISO 9001 standard requires an organization to ensure records of evidence of conformity are what?

31. The ISO 9001 standard requires a organization to determine and maintain the infrastructure needed to achieve conformity to product requirements. Infrastructure includes what?

32. How does an organization monitor and measure customer satisfaction?

33. Per the ISO 9001 standard, an organization is required to plan an audit program that considers the results of what?

34. The ISO 9001 standard refers to a methodology as PDCA. What does PDCA stand for?

35. Per the ISO 9001 standard, documents required by the organization's quality management system shall be:

36. An organization must perform what to check how its quality management system is working?

37. Clause 7.0 of the ISO 9001 standard is Product Realization. The standard requires a organization to plan and develop the processes needed for product realization. What does planning product realization include?

38. The ISO 9001 standard can be applied to:

39. What purpose would an organization seek an ISO 9001 certification?

40. The ISO 9001 standard requires an organization to plan and implement the monitoring, measurement, analysis and improvement of processes needed to what?

41. The ISO 9001 standard requires top management to ensure that appropriate communication processes are established within the organization and that communication takes place regarding what?

42. ISO 9001 requires an organization to implement a quality management system to demonstrate:

43. Design and Development of product requires planning per the ISO 9001 standard. What should the organization determine during planning of design and development?

44. The organization is required to conduct a review prior to the commitment to supply a product to the customer and shall ensure that the organization has the ability to meet what?

45. The ISO 9001 standard requires an organization to implement effective arrangements for communicating what to customers?

46. The organization is required to determine and provide the resources needed to enhance customer satisfaction by what?

47. When monitoring and measuring product, what type of records shall be maintained by the organization per ISO 9001?

48. The recommendations for improvement is considered an input for what?

49. How should auditors conduct internal audits per the ISO 9001 standard?

50. Under 4.0, the ISO 9001 standard requires an organization to monitor, measure and analyze processes to determine if they are:

51. Which should an organization use to continually improve the effectiveness of the quality management system per the ISO 9001 standard?

52. Who is responsible for establishing the quality policy of an organization?

53. A documented procedure for preventive actions shall be established to define requirements for what?

54. The ISO 9001 standard requires an organization to take action to eliminate the causes of potential nonconformities. What is this called?

55. The ISO 9001 standard requires the organization to determine and provide the resources needed to enhance customer satisfaction by meeting:

56. Preservation of product per the ISO 9001 standard includes:

57. During the design and development planning within the ISO 9001 standard requirements, the organization is required to determine what?

58. What should an organization do if a piece of measuring equipment is found out of conformance to requirements?

59. A review of the design and development of product is required by the ISO 9001 standard. The review shall:

60. Confirmation of the ability of computer software to satisfy the intended application would typically include:

61. How does top management provide evidence of its commitment to meet the requirements of the ISO 9001 standard?

62. The model of a process-based quality management system illustrates process linkages based on the ISO 9001 standard clauses 4 - 8. What process plays a significant role in determining inputs?

63. The ISO 9001 standard requires control of production and service provisions under controlled conditions. Controlled conditions shall include:

64. The ISO 9001 standard requires an organization to determine post-delivery activities related to product. This might include:

65. How does an organization verify purchased product required by the ISO 9001 standard?

66. Certification is performed by external certification bodies, which are largely private. When choosing a certification body it is a good idea to:

67. The ISO 9001 standard requires an organization to identify, verify, protect and safeguard what?

68. The organization is required by the ISO 9001 standard to collect and analyze appropriate data to demonstrate effectiveness of the quality management system. This analysis of data shall include:

69. Conformity assessment is the process used to show that a product, service or system meets specified requirements. The main forms of conformity assessment are certification, inspection and what?

70. The ISO 9001 standard requires an organization to review requirements related to product prior to supplying the product. What should this review include?

71. The ISO 9001 standard requires an organization to identify what by suitable means throughout its realization?

72. The ISO 9001 standard requires "document procedures" to how many specific elements in an organization's quality management system?

73. Although ISO does not perform certification, what committee has produced a number of standards that relate to the certification process?

74. The ISO 9001 standard requires an organization to review its quality management system at planned intervals. What "inputs" shall management review records include?

75. Whose satisfaction is necessarily to be monitored and measured?

76. ISO9001 aims to enhance the satisfaction of :

77. Out of the given quality management principles, which one emphasizes on understanding & meeting requirements, and also obtaining effective results?

78.

Special Instructions:The following question may have more than one correct answer options

According to ISO9001, Monitoring and Measurement is required for:

79. ___________ is the technical committee of Environmental Management Systems.

80. In case any element cannot be applied to an ISO system due to the nature of an organization, it can be considered for exclusion as per:

81.

Special Instructions:The following question may have more than one correct answer options

Documented procedure for control of records must define controls for their:

82.

Special Instructions:The following question may have more than one correct answer options

ISO9001 certified organization is permitted to use an approved logo of the certifying body on its following items:

83. ISO9001 can be applied to any organization irrespective of its size, structure and nature of the product.

84. ________ is required to analyze and compare the adequacy of the system resources in order to improve and achieve product quality.

85. Out of the given quality management principles, which one emphasizes on understanding & meeting current and future needs of the customers?

86. The work that the organization goes through to develop, manufacture, and deliver the finished goods or services is called

87. An activity of using resources to transform inputs into outputs is called:

88. According to ISO9001 specifications, the product status needs to be identified:

89. According to ISO specifications, customer property, if any, either used for production or incorporation

90. Monitoring and measurement equipment must be calibrated or validated

91. Which ISO standard sets guidelines for auditing Quality Management Systems and Environmental Management Systems?

92. In PDCA cycle P stands for Plan, D stands for Do, A stands for Act. What does C stand for?

93. Appropriate records of education, training, skills and experience of the employees of the organization should be maintained by:

94. During an audit, which step is used to check if a product meets the initial product specification requirements?

95. ISO9001 promotes adoption of the following approach while developing, implementing and improving the effectiveness of the Quality Management System

96. Guidelines for 'performance improvement' based upon the quality management principles are included in:

97. What needs to be planned and developed for product provision or provision of service, as required by ISO9001?

98. The organization actually responsible for Design and Development of product can claim exclusion of Clause 7.3 of the standard ISO9001.

99. The ISO members who have one vote each, irrespective to the strength of the economy are grouped as:

100. Internal audits need to be conducted:

101. According to ISO9001 standards, ensuring consumer focus throughout the organization is the responsibility of:

102. According to ISO9001, top management does not include:

103. The number of Quality Management System principles on which ISO9001 is based is:

104. Which of the following clause makes it mandatory to maintain the Records of Preventive Actions taken?

105. __________ is required for periodically keeping the system revitalized.

106. Necessary competence of the personnel working in the organization which has implemented ISO9001 is determined by:

107. In a four tier pyramid concept of documentation for ISO9001:2008 guidelines, what is included in the tier three documents?

108. ____________ is the written authorization for using materials that do not confirm to the quality requirements.

109. Special Instructions:The following question may have more than one correct answer options Quality Objectives should be:

110. Resource management includes:

111. Records provide evidence of conformity to requirements and effective operation of Quality Management System

112.

Special Instructions:The following question may have more than one correct answer options

Following are the current editions of the family of ISO9000 standards:

113. Product realization does not include:

114. ISO9001 does not recommend application of PDCA Methodology to all determined processes.

115. Follow-up audit, after Internal Audit observation of non-conformity

116. Under which clause of ISO9001, it is mandatory to identify Customer property?

117. The purpose of conducting Management Review is to

118. Which clause of ISO9001:2008 requires the statement of Quality Policy in the Quality Management System?

119. All ISO 9001:2000 certifications need to be revised to ISO 9001:2008 certifications by the end of:

120. The Technical Committee which considers, drafts and finalizes the International Quality Management System, ISO9001, is :

121. _________ is applied to corrective and preventive actions to prevent a problem from re-occuring.

122. What needs to be ensured prior to their communication to the supplier.

123. Which clause of ISO 9001:2008 refers to the working conditions and is used to ensure that the product manufacturing requirements are being met?

124. A non-conforming product

125.

Special Instructions:The following question may have more than one correct answer options

The role of top management, as required by ISO9001 is to provide leadership and take actions which create an environment where:

126. What clause of ISO9001:2008 makes it mandatory to maintain the records of Management Review

127. The existing ISO 9001:2000 certification will stand invalid

128. The operational technique or activity required to fulfill quality requirements is:

129. The external auditor must review the management review documentation

130. Which clause of ISO9001 makes it mandatory to have Documented Procedure for Document Control?

131. Documented procedure needs to be established for conducting Internal Audits:

132. Which clause of ISO9001:2008 specifies the requirement for a Quality Policy?

133. Responsibility and Authority of various functionaries in the organization need not be defined and communicated within the organization.

134. The ISO9000 family of standards has been published by:

135. Which concept makes PDCA cycle a key element of ISO9001:2008?

136. Guidelines for performance improvement of the Quality Management System are provided in which standard:

137. All purchased products could be verified by:

138. ISO 9001:2000 requirements for the purchasing process do not specify:

139. Quality Manual need not be documented for the Quality Management System of an organization:

140. According to one of the principles of Quality Management System, Continual Improvement should be a permanent objective of the organization.

141. Which clause of ISO9001 requires that a documented procedure be established for conducting Internal Audits:

142. ISO9001 Quality Management System specifies the creation of a documented statement of the organization's:

143. The ISO9001 standard requires that a Management Representative should be:

144. How many mandatory documented procedures are required by ISO9001 Quality Management System?

145.

Special Instructions:The following question may have more than one correct answer options

The top management of the organization must ensure that:

146. Personnel working in the organization which has implemented ISO9001 Quality Management System, need to