A customer who wants to book a cruise has very particular preferences when it comes to the choice of cabins. In this situation, which of the following responses should a travel and leisure industry worker use?

A guest checking into a hotel asks if he can pay upon check-out, which is against hotel policy. In this situation, which response should a hotel worker use?

Upon checkout, a guest tells the front desk receptionist that she has never stayed at a worse hotel. In this situation, which reaction would be best on the part of the hotel worker?

A hotel receptionist asks a guest checking in for the required photo ID, but the guest says he doesn't have one. Which is the most polite response for the hotel worker to use?

Which expression would NOT be used when declining an offer?

'Changing the linens' in a hotel room means that the dirty ___________ will be replaced with clean ones.

Why is it important to specify the reason or intention behind a phone call?

The long 'hallway' between the rows of seats in an airplane is called the __________

A traveler asks about the amenities available in a particular holiday resort. In this situation, which response should a travel and leisure industry worker use?

When a person wants to buy a round-trip/return air ticket, it means that he/she wants ____________.

A flight attendant might say: 'Would you like tomato soup as a/an _____________?'