You are required to call a guest to confirm his arrival. Which of the following should you keep handy while making the call?

Which word is not correctly pronounced?

Idiom mean? Bend over backwards

What is a very useful last thing to do before sending out any e-mail?

With which department a Guest Relation Executive should coordinate for providing baggage movements and external services to guests?

What is the first step in mollifying a customer who has received bad service?

What final step can be taken to put your firm's customer service above that of all others?

Choose the most grammatically correct statement

What is the closest meaning word? Clums

What is the importance of customer oriented goodwill?

Choose the most grammatically correct statement.