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Customer Service MCQs

What is meant by inflection?

TThe accent you talk in, depending on your country

The highs and lows of your voice, which let the customer know how interested you are in talking to them

The pace at which you speak, which lets the customer know it you are in a rush or not

The general attitude you convey to a customer

Answer

Correct Answer: The highs and lows of your voice, which let the customer know how interested you are in talking to them

Explanation:

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