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Customer Service MCQs

A customer asks you about a product that might be in your store. You know very little about it. What do you do?

Ignore the customer

Tell the customer you don't know anything about the product and that you will find the information they need for them.

Ask your supervisor what to do

Tell the customer that the product is sold out

Tell the customer about a similar product.

Answer

Correct Answer: Tell the customer you don't know anything about the product and that you will find the information they need for them.

Explanation:

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