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Customer Service MCQs

What approach should a firm take when they need to say 'no' to a customer?

Say 'no' up front, being honest.

Do not say 'no', but later do not deliver on the alternative solutions.

Pretend everything is good, but towards the end of the conversation, tell them you did not mean what you said and actually the answer is 'no'.

Do not say 'no', but offer alternative solutions.

Answer

Correct Answer: Do not say 'no', but offer alternative solutions.

Explanation:

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