General Airline Flight Attendant Training MCQs

1. An irate passenger calls you a highly paid waitress with no intelligence. You would:

2. A customer requests for some information that you think will take a considerable amount of time to procure. Which of the following you must not do in this case?

3. Which of the following is incorrect about cabin crew's baggage?

4. Which one is to be strictly avoided by the cabin crew while serving passengers?

5. A frequent flier is on your flight. You know him very well. You would:

6. Which of the following is correct?

7. Complete the following statement with the most appropriate option. Sitting or standing at an angle that faces away from a person at the time of a group discussion ....... .

8. While in frontline operations, it is improper to do the following in the presence of customers:

9. Elton John, the famous singer who is bestowed with knighthood, is on your flight. How would you address him?

10. Which one is true?

11. Which one is false?

12. Which one is correct about smoking etiquette?

13. Which one may not always be a good thing to do while answering a passenger's query?

14. While talking to a passenger:

15. If a passenger points out a mistake you made:

16. While staying in hotels or guest houses:

17. A passenger asks for a cup of Jamaican coffee and you assure to bring it within 10 minutes. However, you are unable to locate in the pantry the ingredients to prepare this item. What would you do?

18. While interacting with colleagues and subordinates:

19. After you greet a customer:

20. Which adjective does not define a good flight attendant?

21. The requisite etiquette for cabin crew members entail that in order to render superior customer service, cabin crew:

22. A passenger complains of a gravy stain on his seat. You know it is because before he boarded the plane, that seat was occupied by a child with limited table manners. You would:

23. A passenger who is unable to fasten his seat belt:

24. A passenger has been ogling at one of your colleagues, and after a few drink he passes a lewd comment at her. You would:

25. During night stops:

26. A famous judge of your country's supreme court is on your flight. His name is A. K. Roy. You would address him as:

27. You are required to send a customer to another service point/department. You would:

28. Which one is correct?

29. Female flight attendants should always wear a nice, strong perfume.

30. Which one is correct about alcohol consumption?

31. A passenger complains about poor air-conditioning in the airplane. You know there is nothing wrong with the air-conditioning because other passengers are comfortable in their seats. What would you do?

32. When a customer comes to you with a query:

33. While engaging in a conversation with a passenger:

34. While offering assistance to a customer:

35. A customer complains about the poor quality of salad offered to him in lunch. As a cabin crew member you would:

36. Which one is true for the cabin crew?

37. Customer care, as a service, is:

38. As a professional flight attendant, which one you mark as an incorrect statement regarding a customer?

39. Referring to a customer by his/her name:

40. Which statement is incorrect?