Airline Flight Attendant Training MCQs (Chapterwise Multiple Choice Questions)

While engaging in a conversation with a passenger:

Try to keep the conversation short and precise; you are there to ensure he has a comfortable flight and not be a conversational partner for him.

Ask relevant question; this will help you know exactly what he wants and give him the sense that you are serious about assisting him.

Listen intently to what he says; careful listening leads to effective solution to issues and creates a positive environment.

Smile and maintain eye contact; it does not matter if you are listening or not. As it is, most often passengers themselves do not know what they want.

Answer & Explanation

Correct Answer: Ask relevant question; this will help you know exactly what he wants and give him the sense that you are serious about assisting him.

Note: This Question is unanswered, help us to find answer for this one

Which of the following may not always be a good thing to do while answering a passenger query?

Use of hand and head gestures.

Change of tone to convey different emotions or moods.

Maintaining a moderate pace of speech.

Maintaining a constant smile.

Answer & Explanation

Correct Answer: Maintaining a constant smile.

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Elton John, the famous singer who is bestowed with knighthood, is on your flight. How would you address him?

Sir Elton

Sir Elton John

Sir John

Elton Sir

Answer & Explanation

Correct Answer: Sir Elton

Note: This Question is unanswered, help us to find answer for this one

Which of the following adjectives does not define a good flight attendant?

Convivial

Tolerant

Patient

Snooty

Answer & Explanation

Correct Answer: Snooty

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A passenger asks for a cup of Jamaican coffee and you assure to bring it within 10 minutes. However, you are unable to locate in the pantry the ingredients to prepare this item. What would you do?

Search for it until you find it. He has asked for Jamaican coffee, and you have assured him he will receive it; it is now a matter of pride for your company.

You must honour the deadline of 10 minutes, and not keep him waiting beyond that time period. Therefore, go to him and inform him of the scenario. Ask him if he would like to change his order or wait till you locate the ingredients.

Honour your deadline of 10 minutes. Prepare the next best option available, and deliver it to him within the assured time period. Also inform him that since you could not bring Jamaican coffee, so you brought the next best option. It is not a good idea to

Take some more time to locate the ingredients for the Jamaican coffee. It is not a big deal if 10 minutes are extended by another 5 minutes; he must get what he had asked for

Answer & Explanation

Correct Answer: You must honour the deadline of 10 minutes, and not keep him waiting beyond that time period. Therefore, go to him and inform him of the scenario. Ask him if he would like to change his order or wait till you locate the ingredients.

Note: This Question is unanswered, help us to find answer for this one

While talking to a passenger:

A cabin crew member must be gentle, formal and speak only as much as is required.

A cabin crew member must be friendly, informal and speak only when asked a question.

A cabin crew member must always carry a smile and rarely speak, allowing the passenger to do all the talking.

A cabin crew member must quickly understand what the passenger is trying to say, and not invest a lot of time engaging in a conversation with them.

Answer & Explanation

Correct Answer: A cabin crew member must be gentle, formal and speak only as much as is required.

Note: This Question is unanswered, help us to find answer for this one

During night stops:

Cabin crew members may be attired in whatever manner they prefer, provided it is within the range of decency.

Cabin crew members are not allowed to wear shorts, mini-skirts and patched jeans.

Cabin crew members should not wear clothes with suggestive slogans.

Cabin crew members must exercise utmost discretion in their choice of clothes

Answer & Explanation

Correct Answer: Cabin crew members are not allowed to wear shorts, mini-skirts and patched jeans.

Note: This Question is unanswered, help us to find answer for this one

A passenger has been ogling at one of your colleagues, and after a few drink he passes a lewd comment at her. You would

Give such a public scolding to the passenger that he gets the lesson of his life.

Not lose your temper or use offensive language.

Ask you colleague to give him a public scolding and support her while she is doing so.

Ignore it; such things are part-and-parcel of a cabin crew member's professional life.

Answer & Explanation

Correct Answer: Not lose your temper or use offensive language.

Note: This Question is unanswered, help us to find answer for this one

After you greet a customer

Pause for his response.

Move on to greet the next passenger.

Offer your hand for a shake.

Ask his name and tell yours.

Answer & Explanation

Correct Answer: Pause for his response.

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You are required to send a customer to another service point/department. You would:

Give directions to that service point/department.

Tell him what he should say at the next service point/department and the name of the person he should meet there.

Personally accompany him to that service point/department and introduce him to the person who would handle his issue.

Call a representative from that service point/department to your counter and have the customer's issue resolved there itself.

Answer & Explanation

Correct Answer: Give directions to that service point/department.

Note: This Question is unanswered, help us to find answer for this one

Airline Flight Attendant Training Quick Quiz

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