What does the ISO 9001:2000 standard stand for?

Which of the following mechanisms prevent a mistake from being made?

Arrange the steps for self assessment in the correct order.

a)Define means for collection of relevant data

b)Identify strength areas of improvement

c)Plan the objective of self assessment and the scope of assessment

d)Assess the data

e)Define action plan to overcome areas of improvement

What is the formula to calculate expected productivity?

Which of the following performance measures indicates whether the defined goal is achieved through utilization of minimum or planned resources?

What is a performance metric composed of?

What are appraisal costs?

Which of these is a point of similarity between traditional management practices and TQM?

Who among the following created the Fishbone diagram?

State whether True or False.

Healthcare is dependent on external inspections.

The analysis by an Interrelationship Diagram helps in making a distinction between: