State whether True or False.

The term Supply Chain Management was invented by Keith Oliver.

The analysis by an Interrelationship Diagram helps in making a distinction between:

State whether True or False.

Healthcare is dependent on external inspections.

Who among the following created the Fishbone diagram?

Which of these is a point of similarity between traditional management practices and TQM?

What are appraisal costs?

What is a performance metric composed of?

Which of the following performance measures indicates whether the defined goal is achieved through utilization of minimum or planned resources?

What is the formula to calculate expected productivity?

Arrange the steps for self assessment in the correct order.

a)Define means for collection of relevant data

b)Identify strength areas of improvement

c)Plan the objective of self assessment and the scope of assessment

d)Assess the data

e)Define action plan to overcome areas of improvement

Which of the following mechanisms prevent a mistake from being made?