The product attributes which delight the customer and lead to high levels of satisfaction are ________, but do not cause any dissatisfaction if the product lacks this feature.

..... shaped matrix can relate one set of elements with itself.

The process of calculating the total expected costs versus the total expected benefits of the actions that are performed, to choose the most profitable options is known as ....

For any company to reach a 'level 6' sigma, there should only be .... defects per 1 million processes or opportunities.

Six Sigma is used to measure the .... of a company.

Why is the term 'Voice of the Customer' in Six Sigma methodology used?

C-charts, P-charts and U-charts are types of .... control charts.

Tool that helps in identifying every potential failure mode of a process or a product?

What are Gantt Charts used for?

Why are affinity diagrams used?

What defines the range of output which the process must meet, also known as specification range?