The Kano model of customer satisfaction depicts the relationship between:

Main objective of Analyze Phase?

This plan states the critical parameters that require corrective action. It also contains restorative actions for known causes to problems that might surface. What is it called?

Which statement is false about SIPOC?

Statistical Process Control is a method of ..... , ...... and ..... a process through statistical analysis.

The Japanese name for Error-proofing is ....

Main objective of Analyze Phase?

The Kano model of customer satisfaction depicts the relationship between:

Which is a tool used to determine how precise the collected data are, or how precisely the survey measures the true feelings of the whole population?

Which one is used to compare opposites, actions, consequences and different points of view?

What is monitored by the Process Management Chart?