How are the capabilities of a Web 2.0 application enhanced by SOA?

From an IT perspective, what are three goals of moving to SOA?

Customer satisfaction with a new and rather complex product introduced by a company is extremely poor and is affecting sales of the product. The call center is taking too long to handle questions and product experts are not always easily accessible. The goal is to quickly reduce customer complaints. Which actions should be recommended?

When services are identified based on isolated applications rather than the business, which problem may result?

Which approach is considered the most effective first step in ensuring funding for the service lifecycle of shared services at the enterprise level?

Which factor could positively impact the readiness for and success of SOA?

Which role does WS-Security play in an SOA?

Which standard describes the interface for Web services?

In which situation would a manufacturing plant most likely choose to use an SOA approach for their Customer Order Analysis and Tracking System?

Which people, organizational or technology factors negatively impact the adoption of SOA?

In preparing to go to SOA, which governance aspect should be implemented from the beginning?