Which of the following statements is/are true?

i)Negotiations are invariably a zero-sum game.

ii)Developing a rapport is detrimental to negotiations.

Which one is NOT a source of customer feedback on a product or service?

Which sales administration procedure relates to a customer purchasing an expensive item by credit card?

Which statement is true?

In a ‘perfect’ market, the selling price for a product would:

Shopping has become a popular recreational activity. Which facility often provided in shopping malls does NOT reflect this?

Retailers often used automated ‘stock-management’ systems to:

Which one is characteristic of a monopolistic market?

Which of these statements is/are true?

The acronym ‘AIDA’ refers to the stages of persuading a customer to purchase a product. Which word is not a part of AIDA?

Which one characterizes a cold-calling approach to sales?