Which of the following statements is/are true?

i)All customers should be given the same level of customer service for a given product.

ii)Customer service is cost-neutral.

In which situation would the price for a product be expected to fall?

Which one is NOT a key aspect of a sales manager’s role?

Total ‘sales variance’ is determined by adding sales ________ variance and sales _________ variance.

Which one does not feature in Bruce Henderson’s ‘BCG Matrix’?

Which items would be less suitable for sale directly over the Internet?

In which situation would the price for a product be expected to fall?

Which statement is true?

Which one is NOT an example of a point-of-sale promotional display?

Which one is NOT a benefit of selling over the Internet?

Put the following stages of a negotiation into a chronological order: