A direct report comes to you and says they are being sexually harassed by a member of senior management. You have heard rumors that this particular employee has been looking for ways to get paid time off and you suspect this is a ploy. What should you do?

An employee is talking on the phone while looking up information in Google and taking notes. This is an example of

An organization's "vision" is...

When a staff member complains about something job related, you should...

You encounter a customer who is loudly arguing and asking to see a manager. First thing you do:

True or false? As a supervisor, when assisting in an investigation, it is best to keep information confidential.

When an employee is suspected of violating a policy,

Which is the process for settling labor disputes?

Mid-level managers consist of:

Referring to a direct report as a "Millennial," or a "Baby Boomer" is never appropriate in the workplace because it refers to the age of the person and could indicate an improper focus on age.

The 2 lowest (bottom) needs in Maslow's Hierarchy are