You encounter a customer who is loudly arguing and asking to see a manager. First thing you do:

True or false? As a supervisor, when assisting in an investigation, it is best to keep information confidential.

Suppose there is a lot of attrition in your team. What would you do first?

True or false? Open communication does not promote trust.

True or false? It only takes one employee to destroy team dynamics and productivity.

When delegating work it is best to delegate to the:

The 2 lowest (bottom) needs in Maslow's Hierarchy are

If a Catholic school would not hire a Jewish teacher for a position based on his religious belief:

Which of the following statements is NOT true regarding leaders and managers?

Union is to strike as Company is to __________.

Employees with high potential should not