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Microsoft Office Skills MCQs

You send a package through FEDEX to a client in Korea. The client calls up after a few days and says that he has not received it. What is the best way to immediately let the client know the status of the courier?

Give the client the airway bill number and ask him to call up FEDEX about the status of the courier.

Give the client the local number of FEDEX in Korea.

Call FEDEX and ask them to speak directly to the customer.

Track the packet on the FEDEX website and send the client a copy of the current status of the packet.

Answer

Correct Answer: Track the packet on the FEDEX website and send the client a copy of the current status of the packet.

Explanation:

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