Basic Supply Chain Management Engineering MCQ

1. The use of milestones in the experiential approach to innovation ____.

Organizational development

Shortens the innovation process

Speed, lower costs, and incremental change of dominant design

Shortening the time of individual steps

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2. Crm allows an organization to accomplish all of the following except __________.

Provide better customer service

Make cal centers more efficient

Complicate marketing and sales processes.

Help sales staff close deals faster.

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