Change can't be eliminated, so managers must learn to ________ successfully.

_____ values signify what an organization and its employees are trying to accomplish.

Costs of dissatisfaction, repair costs, and warranty costs are elements of cost in the __________.

_____ leadership is about creating better interpersonal processes for finding solutions.

________ holds that there are few really new ideas and that "true is better" than new.

________ track progress from start to finish, pinpointing any deviations from the plan.

Techniques for improving quality include all of the following except _____.

The decisions many managers make in today's business world typically involve ________.

The decision-maker must _____ once the problem has been recognized and analyzed.

When jose acts as a resource allocator for his organization, he is acting in a(n) __________ role.

When the employees of a company feel that rewards are fairly allocated, it illustrates _____.