A $50 product is being sold at a discount of $20 in a clearance sale. What is the percentage of discount?

What is the possible danger of hiring a highly technical person with limited interpersonal skills to work on a helpdesk?

You are required to report your annual expenses to your boss. Your expenses are as follows:

What is your total expenditure on the expense heads mentioned above?

What does the 'drop rate' on calls refer to?

Which section of the population at a university would a helpdesk ideally serve?

Which is the most helpful initial questions to ask a caller whose printer is not working?

What is the name of the in-built feature in Windows that allows you to browse through your files and folders?

Which would you categorize as a help desk operation?

Your company requires you to print offer letters to existing customers through the printer attached to your computer. The letters must be printed along with the address labels. Which of the following will you use to speed up the job?

Which term describe the practice of letting the customer know what format your sales conversation will take before you start your sales talk?