Which of the following terms describes the practice of letting the customer know what format your sales conversation will take before you start your sales talk?

Your company requires you to print offer letters to existing customers through the printer attached to your computer. The letters must be printed along with the address labels. Which of the following will you use to speed up the job?

Which would you categorize as a help desk operation?

What is the name of the in-built feature in Windows that allows you to browse through your files and folders?

Which is the most helpful initial questions to ask a caller whose printer is not working?

Which might be deemed good service additions to a helpdesk system that didn't already have them?

What does the 'drop rate' on calls refer to?

What is your total expenditure on the expense heads mentioned above?

You are required to report your annual expenses to your boss. Your expenses are as follows:

What is the possible danger of hiring a highly technical person with limited interpersonal skills to work on a helpdesk?

A $50 product is being sold at a discount of $20 in a clearance sale. What is the percentage of discount?