When face to face with an angry customer, you should:

Why is eye contact important?

What can you do when a customer is not getting to the point?

Which is the BEST way to put a caller on hold?

Whether giving customer service in person or over the phone, one of the primary qualities you must have is:

The first person a customer encounters can be considered the 'face of the company'

Communication skills include:

Which is an example of positive language?

What are the components of a good customer service strategy

What are general marketing techniques for social media? (check any that apply)

Which of the following is an example of 'describing your actions' in a live chat with a customer (check all that apply)