In which two service Management processes would you be most likely to use a risk analysis and management methodology?

Which process is responsible for ensuring that the CMDB has been updated correctly?

Which of the following details must be recorded for every CI in the CMDB?

Items of information stored in the CMDB relating to a specific CI are known as?

A Configuration Management Database (CMDB) can contain different Configuration Items (CIs). Which of the items below would NOT normally be regarded as a CI?

A serious incident has occurred. The assigned solution team is unable to resolve this incident within the agreed time. The Incident Manager is called in. Which form of escalation describes the above sequence of events?