A Configuration Management Database (CMDB) can contain different Configuration Items (CIs). Which of the items below would NOT normally be regarded as a CI?

A serious incident has occurred. The assigned solution team is unable to resolve this incident within the agreed time. The Incident Manager is called in. Which form of escalation describes the above sequence of events?

From which document can the Incident Management process obtain information about when and to whom it must escalate issues if required?

Which of the following is NOT a Problem Management responsibility?

How does Problem Management support the Service Desk activities?

Under an ITIL Change Management process, once a change has been built, who should undertake testing?

Which of these is not part of Capacity Management?

What is the description of the term Confidentiality as part of the Security Management process?

The data in the Configuration Management Database (CMDB) can only be modified after permission is granted to modify the infrastructure. Which process grants such permission?