From which document can the Incident Management process obtain information about when and to whom it must escalate issues if required?

Which of the following is NOT a Problem Management responsibility?

How does Problem Management support the Service Desk activities?

Under an ITIL Change Management process, once a change has been built, who should undertake testing?

The data in the Configuration Management Database (CMDB) can only be modified after permission is granted to modify the infrastructure. Which process grants such permission?

What is the description of the term Confidentiality as part of the Security Management process?

From which document can the Incident Management process obtain information about when and to whom it must escalate issues if required?