The product attributes which delight the customer and lead to high levels of satisfaction are ________, but do not cause any dissatisfaction if the product lacks this feature.

A flowchart is a _________ representation of the flow in a process.

Which of these is not a part of the quality trilogy given by Joseph Juran?

State whether True or False.

A process decision program chart should be prepared before implementing any plan especially when there is low cost of failure.

What is the formula to calculate efficiency?

_______is a philosophy which strives for continuous improvement.

Which of the following thinkers developed the technique of Poka Yoke?

Which of these is not one of the seven key areas required by organizations to prove their mettle in before applying for the MBQNA?

Which of these is an example of the prevention cost?

Which of the following ISO certifications are awarded to hospitals?

_______ is a process in which the entire scope of the process is changed or redesigned backed by an organizational change.