Which of the following is probably the worst way to end a business call?

You should smile when you're on the phone, as it can have which of the following effects?

How do you speak to someone in a business relationship whom you do not know well?

A company employee calls the help desk of an internet service provider to report that the speed of the internet is below the promised speed. Which of the following would be an appropriate action to take?

Why is it not advisable to take your cell phone into an important business meeting?

Which of these factors does not need to be considered before you make a phone call?

All of the following are ways a salesperson can make a good impression on the phone, EXCEPT:

How closely should you hold the phone to your mouth?

When receiving calls it is important to:

When answering the phone you should:

When you have a person on speaker phone you should: