When you call someone with a problem you should:

When transferring a phone call you should:

How do you answer the phone at the office?

How do you hang up a call?

After a long day on the phones and you see the next call, what do you do?

The proper steps to follow during the initial 10-15 seconds of a phone call is to:

When you answer the phone you should NOT:

What are the essential professional components of any telephone call?

True or False: Always make it a habit of receiving personal calls at work.

When ending a call you should:

What type of speech should you avoid using on the phone?