When screening calls, the proper response to a request to talk to your boss is:

What is the most important measure of how successful the call was?

When you successfully transfer a call, you should:

If company policy dictates that only a certain group of people are able to complete certain actions, but you know how to do it and the customer is growing impatient, should you help them anyway?

If you have to spend a large amount of time trying to help a customer only to find it has to go to another department, should you cold transfer the call and let them re-explain the situation or warm transfer and tell the other department what you've found thus far before connecting the customer?

When calling a company you should:

Which of the following sentences are appropriate when you are asking for somebody on the phone?

From the list below, which are the most important techniques for a positive telephone exchange?

Which of the following is commonly regarded as a cell phone nuisance that could be toned down or otherwise discarded?

Which information is not necessary for you to leave on your personal voicemail message?

Why is it always good to particularize your intention behind the call?