When answering the phone and trying to learn who is calling you should say:

When calling someone you do not know you should:

When you call someone with a problem you should:

When transferring a phone call you should:

How do you answer the phone at the office?

How do you hang up a call?

True or False: Courtesy is as important in speaking over the phone as in talking to people face to face.

Proper telephone etiquette:

When you answer the phone you should NOT:

What are the essential professional components of any telephone call?

True or False: Always make it a habit of receiving personal calls at work.