Correct Answer: Thank them for holding and transfer the call if appropriate.
Explanation:
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More Telephone Etiquettes MCQ Questions
When you make a call that is a wrong number you should:
When answering the phone and trying to learn who is calling you should say:
When calling someone you do not know you should:
When you call someone with a problem you should:
When transferring a phone call you should:
How long should the phone ring before you answer while you are busy at the office?
How important is your voice inflection and tone to a customer when answering their call?
True or False: Courtesy is as important in speaking over the phone as in talking to people face to face.
Proper telephone etiquette:
When you answer the phone you should NOT: