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Telephone Etiquettes MCQs

What is the correct procedure to follow when placing the customer on hold?

Tell the client, "just a moment"

Don't put the customer on hold, simply put him on mute

Just simply put the customer on hold

Ask permission from the client, provide the reason are you putting him on hold, and provide timeframe

Answer

Correct Answer: Ask permission from the client, provide the reason are you putting him on hold, and provide timeframe

Explanation:

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