True or False: Courtesy is as important in speaking over the phone as in talking to people face to face.

How important is your voice inflection and tone to a customer when answering their call?

How long should the phone ring before you answer while you are busy at the office?

When leaving a voicemail you should:

To place a call on hold you should:

What should you do when you take a person off of hold:

When answering the phone and trying to learn who is calling you should say:

When you make a call that is a wrong number you should: