From the list below, which are the most important techniques for a positive telephone exchange?

Which of the following sentences are appropriate when you are asking for somebody on the phone?

Which of the following is considered polite if you have an interruption while speaking to a caller?

Which of the following is probably the worst way to end a business call?

You should smile when you're on the phone, as it can have which of the following effects?

How do you speak to someone in a business relationship whom you do not know well?

What is the most important measure of how successful the call was?

When screening calls, the proper response to a request to talk to your boss is:

When answering a cell phone you should:

All of the following are ways a salesperson can make a good impression on the phone, EXCEPT:

How closely should you hold the phone to your mouth?