Hidden costs,"" such as ________ costs, can easily undercut anticipated benefits from outsourcing.

Identifying customers is a responsibility of the ________ function.

Nearly _____ percent of total costs occur after the purchase of hardware and software.

Payroll transactions and billing are typically done via _____.

The term _____ refers to the reasons, or justifications, for a proposal.

The term _____ succinctly captures the primary goal of psychodynamic psychotherapy.

Which of the following includes a cost benefit analysis?

The problem statement should include all of the following EXCEPT:

What is metadata?

What is the key deliverable of a requirements analysis exercise?

What contruct is used to determine how users use the system?