When the mean of the process is outside the customer specification limits the value of Cpk will be:

Measuring a process' performance against that of a best-in-class peer or competitor, and then using the findings to identify opportunities to improve, is defined as what?

Which of the following are potential benefits of Process Mapping?

When considering the "rule of thumb" that 20% of the inputs result in 80% of the outputs, what graphical tool is effective for prioritizing Critical X's?

Team empowerment derives from: A. The organizational management B. Access to organizational information C. Access granted to organizational resources

Which of the following is an INAPPROPRiate application of a Pareto chart?

In Measurement System Analysis the variance contribution allowed for Gage R & R is a maximum of:

Kanban concepts include all of the following, EXCEPT:

Cpk has been calculated for a stable, non-automated process. Then, the operator is told to check samples at random and make centering adjustments based on the sample readings. One would expect that:

Kano Model shows the path towards what behavior?

A F-distribution most closely resembles: