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Salesforce CRM Quiz Salesforce CRM

According to the Salesforce definition, an article:

Captures all media surrounding your companies products and services and is available for customer review.

Collects social media mentions and stores for customer review.

There is no such thing as an "article" in Salesforce, this is a trick question.

Captures information about your company's products and services that you want available in the knowledge base.

Answer:
Captures information about your company's products and services that you want available in the knowledge base.

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