Which of the following is the best description of 'managing the news'?

What is a 'cue sheet'?

Which of the following best describes the political tactic known as 'defining one's opponent'?

Which of the following phrases represents an artificial or manufactured controversy, often developed by an interest group rather than from a broad range of opinion.

What is 'e-PR'?

What is the term used to describe consumers' perceptions that they are being misled by a company with regard to the environment?

Stakeholders include ______ such as employees and board members as well as external groups such as customers/donors, vendors, and community members.

The systematic collection of data about the usage of and interaction with social media channels to improve strategy is known as ______ .

Social media is a digital communication networks that allow users to connect with others as well as share _______ and other content

Social listening is a systematic approach to monitoring digital conversations to better understand publics, communities, and an organization’s environment .

A public relations campaign is a strategic approach to achieving organizational and communication goals known as _______ .