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People Management MCQs

You receive a customer complaint that one of your subordinates is being RUDE. You:

Apologize to the customer and report the incident to the manager above you at once.

Apologize to the customer and talk to the mentioned employee to be able to fully assess the situation before taking further action.

Tell the customer to file a complaint on the company's web-site and assure the mentioned employee that it's nothing to worry about.

Answer

Correct Answer: Apologize to the customer and talk to the mentioned employee to be able to fully assess the situation before taking further action.

Explanation:

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