Read the following statements:

 i.Mail me something/Can I get this in writing?

ii.I have to check with my spouse, can I call you back?

iii.Is this timeshare?

iv.Why do I have to give my credit card?

v.I need to think about it.

vi.My credit card is over the limit.

How are these statements by the prospect in sales terminology described as?

A telemarketing executive, Charles, wants to sell a product from Nokia. Which of the following are the correct ways to open the call?

Who is the decision maker in an outbound sales process?

What are the two important means of verification of the contractual part of a sale?

In order to build a rapport with a customer, which of the following tactics would you, as a teleselling executive, use?

Which of the following communication skills is, in general, the most important for sales people to develop?

Generally, you can think of _______ as the strategy and ______ as the execution.

_______ selling is a methodology that focuses on solving a customer's pains or needs.

When qualifying a prospect, what are the most effective types of questions to ask?

The process of helping a customer reach their strategic goals is what type of selling?