Providing the best possible customer service and building customer loyalty are traits of what type of selling?

Telling a customer that prices will increase in the coming week is a __________.

True or false? When making a sales call you should always do most of the talking.

What is upselling?

The process of calling potential clients without an introduction is called _________.

What do you call the pre-sales activity of identifying potential customers and their willingness to pay?

What is an IVR?

While commencing on a sales campaign, the telecalling representative has been asked to divulge only the USP of the product his company is promoting. What would be the focus of his conversation with the prospective client?

What are the recommended attitudes that a telemarketing executive should employ to improve cold call prospecting?

Who should control the flow of conversation in a successful telesales pitch?

If your prospective customer is already using a similar product as the one you are trying to sell but of a different make/company, what would you do?